Charlotte Tilbury Pillow Talk Beauty Soulmates Face Palette

Transparency and care — every step of the way.

We are committed to a seamless experience. Please read the following guidelines carefully before placing your order.

1-Order Confirmation

Please place your order only if you intend to receive it. Our team will reach out to confirm — kindly ensure you're available to respond. Orders that cannot be confirmed will be cancelled.

2-Fault-Free Products

Items delivered as ordered and in perfect condition are not eligible for exchange or return. We stand behind the quality of every product we ship.

3-Eligible Cases

• The item received differs from what you originally ordered.
• The product arrives damaged or broken upon delivery.

Contact us within 48 hrs with clear photo evidence

4-General Conditions

• All returned items must be unused and in their original packaging.
• Approved refunds are processed via the original payment method within 14 business days.

Need help?

Our team is here for any questions about your order.

@beautirna

From our hands to your door — here's what to expect.

We aim to get your order to you as quickly as possible. Please review the steps below so you know exactly what happens after you place your order.

Order Confirmation Call

After placing your order, one of our team members will call to confirm your details. If we are unable to reach you after 2 attempts on 2 separate days, your order will unfortunately be cancelled.

Delivery Timeframes

All items are available for immediate purchase. Estimated delivery windows are as follows:

StandardUp to 7working daysAll productsRare Beauty10 – 15working daysRare Beauty products only

Courier Delivery

Once your order is dispatched, our courier will attempt to reach you 3 times. Please ensure you are reachable so your delivery goes smoothly.

If no response is received after 3 attempts, the order will be cancelled and shipping fees will remain payable by the customer.Questions about your shipment?

Reach out and our team will be happy to help.

@beautirna