Return & Exchange Policy

Returns and exchanges are accepted only in the following cases:

• The item received is different from what was ordered.
• The product arrives physically damaged or broken upon delivery.
• A part or item is missing from your order.
• A confirmed manufacturing defect is present in the product.

Manufacturing Defects

If a manufacturing defect appears after use, you may submit a claim within 30 days of receiving your order. Each case will be reviewed individually, and our team will determine the appropriate resolution based on the nature of the defect.

Non-Returnable Cases

Returns and exchanges are not accepted in the following situations:

• Change of mind or personal preference after purchase.
• Ordering the wrong product, shade, or size by mistake.
• Disliking the product after use.
• Finding the same product at a lower price elsewhere.
• Minor differences in packaging, such as a design update from the manufacturer.
• Allergic reactions — we recommend a patch test before full use.
• Products with less than 6 months remaining until their expiry date (this is standard practice for cosmetics).

How to Submit a Request

• Step 1: Contact us via Instagram DM or email within 48 hours of receiving your order.
• Step 2: Provide your order number along with clear photos and/or a video showing the issue.
• Step 3: Our team will review your request within 1–3 business days. If approved, the item will be picked up within 2–7 business days.

Refund Process

Once the returned item is received and inspected, your refund will be processed within 2–7 business days. Refunds are issued via the following methods:

• Cash on Delivery orders: Refunded in cash or via bank transfer.
• Online payments: Reversed to the original payment method within 7–14 business days, depending on your bank or payment provider.
• Store credit: Available as an alternative upon request.

Order Cancellations

You may cancel your order free of charge before it has been shipped. If your order has already been dispatched, a shipping fee will be deducted from any refund issued to cover the delivery cost.

Refused Delivery & Non-Responsiveness

If a delivery is refused without a valid reason, or if a customer is repeatedly unresponsive during the confirmation or delivery process, the shipping fee will be deducted from any applicable refund. Repeated incidents may result in account restrictions or suspension from future orders.

Important Notes

• Business days are Sunday through Thursday. Weekends and public holidays are not counted.
• Beautirna reserves the right to refuse any return or exchange request that does not meet the above conditions.
• All decisions made by our team regarding return and exchange requests are final.